Policies

Below are some policies we have to keep our staff safe, as well as respecting your time and your home.
We desire to utilize everyone’s time efficiently while providing you with the best cleaning possible.

• Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage we will not clean heavily cluttered areas (shelving, countertops, etc).

• We will move light furniture, but for the safety of all, we do not move heavy furniture or appliances. We do not climb higher than a 2-step ladder, but do have extension dusters to help reach those areas to the best of our ability.

• We ask that you notify our office by 7:30 am if you or anyone in your family is sick or has a contagious illness so that we can take precautions or choose to re-schedule your job. We will also never send one of our team members into your home if we know that they are ill. Please note that due to health reasons we do not clean up mold or human/pet waste.

• Your cleaning time is reserved for you and you alone. If unable to keep your scheduling cleaning service, please inform us at least 2 days in advance so we have the opportunity to offer the service to someone else in need. There may be a fee for any last minute cancellations. We will discuss arrangements of how to access your home before your first service. Clients generally provide a copy of the house key somewhere for our team or garage door code to let us in each visit (which also avoids lock out charges).

• Payment is due the day services are rendered. We offer convenient payment methods and allow you to save your card on file to run after services have been completed.

• We offer discounted cleanings in Grand Rapids, Mi for those who are on our weekly, biweekly, or monthly service plans. If you cancel one of these cleanings due to illness or vacation, there may be a 20-40% surcharge on your next cleaning as the length between cleanings has changed, therefore the time spent in your home may be increased as well. We will track the time spent cleaning via GPS and bill accordingly.

• Non-Solicitation Policy:  The Client agrees not to directly or indirectly solicit or hire any employee during the duration of this agreement and 1 year following the termination of services provided by the Business. This includes, but is not limited to, hiring for similar services or engaging in business activities that directly compete with the Business. The Client acknowledges that the employees are valuable assets to the business, and any attempt to solicit or hire them may result in legal action.